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FREQUENTLY ASKED QUESTIONS

Do I need to create an account to view or purchase products?

Customers can view the ResearchChemHQ catalog before registering by visiting our product catalog.

An account is required to complete a purchase.

ResearchChemHQ operates as a restricted-access research supplier. Account registration helps us maintain compliance standards, verify customer eligibility, and protect the integrity of our research-only platform.

Before placing an order, customers must confirm they are 21 years of age or older, review and agree to our Terms of Service, and acknowledge that all products are sold strictly for laboratory, analytical, and scientific research use only.

Account registration also allows for secure order tracking, accurate customer communication, and a more professional research ordering experience.

What is ResearchChemHQ?

Since 2023, ResearchChemHQ has provided high-purity research peptides and laboratory-use compounds for qualified customers seeking a more transparent, professional, and reliable research ordering experience.

We serve independent researchers, academic institutions, and qualified laboratories by offering carefully sourced materials supported by batch-specific Certificates of Analysis and third-party analytical verification.

All products are intended strictly for laboratory, analytical, and scientific research applications only. They are not intended for human or animal consumption, medical use, diagnostic use, therapeutic use, or compounding.

Do you provide Certificates of Analysis (COAs)?

Yes. Every batch is supported by a Certificate of Analysis verifying key quality markers through third-party analytical testing.

Our testing process is designed to confirm:

– Purity

– Compound identity

– Quantity verification

– Sterility

– Endotoxin levels

For batches containing compounds such as GHK-Cu, additional heavy metal testing is conducted to monitor product-specific quality standards.

ResearchChemHQ also provides access to our interactive COA Library, where researchers can search by product name and/or enter the batch number located on supported product labels to view the corresponding batch-specific COA.

Our COA Library includes current and historical reports, allowing customers to review our ongoing commitment to transparency, consistency, and research-grade quality standards over time.

Where are your products tested?

Our products are tested through several independent analytical laboratories across the United States to help confirm results, maintain consistency, and support our ongoing quality assurance standards.

Over the years, ResearchChemHQ has worked with respected third-party labs including ILS Labs, Kovera Labs, Vanguard Analytical, Chromate, and MZ Biolabs. This multi-lab testing history allows us to verify key quality markers across different testing partners and ensure our results remain consistent over time.

This approach gives our clients added confidence that RCHQ materials are held to a high standard of transparency, consistency, and research-grade quality.

What payment methods do you accept?

ResearchChemHQ offers several secure payment options depending on current processor availability, compliance requirements, and checkout eligibility.

Since 2023, RCHQ has accepted payments for research-use-only products through a variety of payment solutions as the industry has continued to evolve. Due to increased restrictions from Visa, Mastercard, and traditional card processors, standard card processing can be limited or change over time for companies operating in the research peptide space.

When a payment method is available, it will be clearly listed at checkout.

Current and rotating payment options may include:

▸ Link Money™ ACH Bank Transfer

A secure bank transfer option for customers who prefer to pay directly from their bank account.

▸ Stripe Card Checkout

Accepts Visa, American Express, Discover, and Apple Pay. Mastercard is not currently accepted through this option.

▸ Venmo

When available, Venmo instructions will be provided after order placement.

▸ Purchase Crypto to Swap for Peptides

Complete checkout using crypto through supported providers such as Ramp Network, Stripe / Link, Coinbase, Robinhood, PayPal, or MoonPay. KYC identity verification may be required by the selected provider.

▸ PayPal

Pay securely with PayPal, PayPal Pay Later, or debit and credit card options powered by PayPal when available.

For step-by-step instructions, please visit our How To Pay page.

These payment options allow RCHQ to continue offering a secure and reliable checkout experience while maintaining access for qualified research customers. Payment availability may change over time based on processor requirements, compliance standards, approval status, and industry conditions.

Where do you ship?

ResearchChemHQ currently ships to all 50 U.S. states.

At this time, we do not ship to U.S. territories, including Puerto Rico, or to APO/FPO addresses.

How long does shipping take?

Orders placed before 12 PM CST, Monday through Friday, typically ship same day once payment has been confirmed.

ResearchChemHQ currently ships domestic U.S. orders using FedEx 2Day® Shipping.

FedEx 2Day®: typically delivers within 2 business days after shipment and is free on orders over $500.

If your FedEx 2Day® order arrives later than 2 business days after FedEx acceptance, RCHQ will issue $20 in loyalty points to your customer account, subject to our shipping policy terms.

Please note that delivery timelines may vary due to carrier volume, weather, holidays, destination, failed delivery attempts, address issues, or other delays outside of RCHQ’s control.

For more information, please review our full Shipping Policy and Refund & Return Policy

Do you offer discreet packaging?

Yes. All orders are shipped in plain, discreet packaging with no external reference to the product contents.

Each package is carefully prepared by our dedicated fulfillment team to help ensure a professional, secure, and reliable delivery experience.

Are these products FDA-approved?

No. Research peptides sold by ResearchChemHQ are not FDA-approved drugs, dietary supplements, or medications.

All products are offered strictly for laboratory, analytical, and scientific research use only. They are not intended for human or animal consumption, medical use, diagnostic use, therapeutic use, or compounding.

How can I contact support?

You can reach the ResearchChemHQ support team by email at support@researchchemhq.co.

Our team typically responds within 1 business day. For faster assistance, please include your order number, if applicable, along with a clear description of your question or issue.

Research Use Only. All products are sold strictly for research, laboratory, and analytical purposes — not for human or animal consumption. Statements have not been evaluated by the FDA. ResearchChemHQ is a chemical supplier, not a 503A compounding pharmacy or 503B outsourcing facility.

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Madison, MS 39110
855-490-PEPS (7377)

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