Free Shipping Protection is automatically included with every order. Eligible FedEx 2Day® shipments also include our complimentary $20 loyalty-point delivery guarantee, subject to the terms below.

Order Processing

ResearchChemHQ processes orders Monday through Friday, excluding weekends and major holidays.

Orders placed and paid before 12 PM Central Time, with payment confirmed before the cutoff, typically ship the same business day. Orders received after the cutoff may ship the following business day.

Processing may be delayed by product availability, payment verification, order volume, weather, or other unforeseen circumstances. Backorder notices and estimated restock dates will appear on product pages when available.

If we cannot ship within the stated timeframe, we will notify you and provide any delay, cancellation, or refund options required by applicable law.

Shipping Methods & Cost

Street addresses: Domestic U.S. orders ship using FedEx 2Day®, where available. This service typically delivers by the end of the second business day.

PO boxes: Orders addressed to PO boxes ship through USPS, not FedEx 2Day®. FedEx 2Day® does not serve domestic PO box addresses. USPS shipments are not eligible for the RCHQ FedEx 2Day® Loyalty Guarantee.

Shipping charges are displayed at checkout. Orders over $300 USD qualify for Free FedEx 2Day® Shipping to eligible street addresses.

Free Shipping Protection does not mean shipping is free on every order. PO box orders remain eligible for free Shipping Protection under the terms below.

Delivery Timing & Business Days

FedEx 2Day® means two business days, not 48 hours from checkout.

Transit time is counted beginning the business day after FedEx accepts the package for shipment. Creating a shipping label does not start the delivery window. Packages accepted after the carrier’s cutoff may begin moving the next business day.

For our delivery estimates and loyalty guarantee, business days are Monday through Friday, excluding carrier-observed holidays. Saturdays and Sundays do not count.

Saturday delivery is not guaranteed with our standard shipping service. FedEx offers Saturday delivery separately in certain areas, but it is not part of our standard two-business-day commitment.

Typical delivery timing, assuming acceptance before the carrier cutoff and no holidays or disruptions:

Tracking information will be emailed once your order ships. USPS delivery estimates depend on the service used and are not subject to our two-business-day guarantee.

RCHQ FedEx 2Day® Loyalty Guarantee

If an eligible FedEx 2Day® shipment arrives later than two business days after FedEx acceptance, ResearchChemHQ will issue $20 USD in loyalty points to your customer account.

To qualify:

• Your order must have shipped using FedEx 2Day®, with late delivery confirmed by tracking.
• The delay must exceed the two-business-day window, excluding weekends and carrier-observed holidays.
• The delay must not result from an incorrect or incomplete address, failed delivery attempt, weather event, customer action or inaction, or a documented carrier exception outside normal transit timing.

PO box deliveries and all USPS shipments are excluded from this guarantee.

This is a ResearchChemHQ loyalty benefit, not a FedEx-issued guarantee. It is included at no additional cost with eligible shipments, whether shipping was paid or free.

The benefit is issued as loyalty points only, not a cash payment, refund, or shipping reimbursement. Submit requests using the claim instructions below.

Carrier Delays

Weather, holidays, carrier volume, regional disruptions, operational issues, address problems, and failed delivery attempts may affect delivery.

ResearchChemHQ cannot control carrier operations. A delay alone does not qualify for a replacement or reimbursement under Shipping Protection. Eligible late FedEx 2Day® deliveries may qualify for the separate loyalty guarantee above.

These limitations do not override approved Shipping Protection claims or rights required by applicable law.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address and contact information at checkout.

Please verify your street address or PO box, apartment or suite number, city, state, ZIP code, and contact details before submitting your order.

Missing apartment, suite, or unit numbers are considered customer address errors.

Orders lost, misdelivered, or returned because of an incorrect or incomplete customer-provided address are not eligible for a refund, replacement, free reshipment, or Shipping Protection coverage under this policy, except where required by law.

Contact support immediately if you notice an error. Address changes cannot be guaranteed once an order has been submitted.

Free Shipping Protection

Shipping Protection is automatically included at no extra cost with every order. No purchase or checkout selection is required.

Protection applies to eligible FedEx and USPS shipments and may cover:

• Carrier-confirmed loss or verified misdelivery.
• Damage to products during transit.
• Verified theft during transit before successful delivery.

All claims are subject to review of tracking, carrier findings, and supporting documentation.

Approved claims may be resolved through a replacement, store credit, loyalty credit, or another appropriate resolution, subject to applicable law.

Damaged Packages

Please report shipping damage within 24 hours of delivery.

Email support with your order number, a description of the damage, and clear photos of the affected products, outer packaging, and shipping label.

Keep the products and all packaging until your claim is resolved. Additional documentation may be needed to review the claim.

Lost or Undelivered Packages

A delayed package is not automatically considered lost.

Packages without confirmed delivery are eligible for a lost-package review after 14 calendar days from the ship date. For this policy, the ship date is the date the carrier accepts the package, not the date a label is created.

If carrier confirms loss or misdelivery, the order may qualify for a replacement, store credit, or another resolution under Shipping Protection.

You may contact support before the 14-day mark to report a concern.

Packages Marked Delivered

If tracking shows Delivered but you cannot locate the package, check the delivery photo or location details and ask household members or building staff.

Contact the carrier to open a delivery investigation, then notify ResearchChemHQ with your order number and carrier case details.

A delivered scan does not prevent review when the carrier confirms misdelivery. Confirmed loss or misdelivery may qualify for Shipping Protection.

If the carrier confirms successful delivery to the address provided at checkout, the order is not eligible for a refund, replacement, or Shipping Protection benefit under this policy, except where required by law. Theft after confirmed successful delivery is not covered.

What Shipping Protection Does Not Cover

Shipping Protection excludes:

• Loss, misdelivery, or returns caused by incorrect addresses, missing unit numbers, or inaccurate customer information.
• Packages confirmed successfully delivered, including theft after delivery, or packages marked delivered without carrier-confirmed loss or misdelivery.
• Delays alone, including weather delays; failed delivery attempts; refused packages; and issues caused by customer action or inaction.

The separate FedEx 2Day® Loyalty Guarantee may apply to eligible transit delays as described above.

All Sales Are Final

Due to the specialized nature of research-use-only materials, all sales are final, except for confirmed ResearchChemHQ errors, approved Shipping Protection resolutions, or remedies required by applicable law.

Order changes, cancellations, and discretionary refunds cannot be guaranteed after submission. Please review your cart, shipping address, and payment details before completing checkout.

This policy does not limit legally required cancellation or refund rights. Payment-processing restrictions do not eliminate those rights. 

How to Submit a Claim

Submit shipping claims and loyalty-guarantee requests within 30 calendar days of the ship date. Damage must also be reported within 24 hours of delivery.

Email support@researchchemhq.co with:

• Your order number, tracking number, and a clear description of the issue.
• Photos of the products, packaging, and shipping label for damage claims.
• Any carrier case number, findings, or supporting documentation.

Contact us within the deadline even if the carrier’s investigation is still open. Our team will review your submission and follow up with next steps. These reporting deadlines do not limit rights required by applicable law.

Need Help?

ResearchChemHQ Support
Email: support@researchchemhq.co