Privacy Policy
Effective Date: January 1, 2026
This Privacy Policy describes how RCHQ LLC, operating as ResearchChemHQ and RCHQ โwe,โ โus,โ or โourโ, collects, uses, protects, and discloses personal information when you visit ResearchChemHQ.co, create an account, place an order, contact our support team, or otherwise use our website and related services.
By accessing or using our website, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, payment methods, legal requirements, or privacy practices.
When updates are made, we will revise the Effective Date at the top of this page. Continued use of the website after changes are posted means you accept the updated Privacy Policy.
Information We Collect
The information we collect depends on how you interact with ResearchChemHQ.co.
Information You Provide Directly
When you create an account, place an order, contact support, or interact with our website, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account login information
- Order details
- Payment confirmation details
- Customer support messages
- Any information you voluntarily provide to us
Some features of the website may require certain information. Choosing not to provide that information may limit your ability to access the catalog, place an order, or use certain website features.
Order and Account Information
ResearchChemHQ operates as a restricted-access research supplier. Account information may be used to manage customer access, maintain compliance standards, verify eligibility, process orders, provide support, and protect the integrity of our platform.
Payment Information
ResearchChemHQ offers multiple payment options depending on availability and compliance requirements. Payments may be processed through secure third-party payment providers.
RCHQ does not directly store full customer credit card or debit card information on our website. Payment details are handled by third-party payment processors and payment platforms used to complete transactions.
Depending on the payment method selected, third-party processors may collect information required to process payment, confirm payment, prevent fraud, and fulfill the order.
Usage Data and Cookies
Like many websites, we may automatically collect certain information about how visitors use ResearchChemHQ.co. This may include:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referral source
- Interactions with website features
- Cookie and tracking data
We may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, improve user experience, monitor performance, support marketing efforts, and help protect against fraud or misuse.
Most browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect certain website features or checkout functionality.
How We Use Your Information
ResearchChemHQ may use collected information for the following purposes:
- To create and manage customer accounts
- To process and fulfill orders
- To confirm payments
- To arrange shipping and delivery
- To provide customer support
- To send order updates and transactional communications
- To maintain compliance with our Terms of Service
- To detect, prevent, and investigate fraud or unauthorized activity
- To improve website functionality and customer experience
- To send marketing or promotional communications, where permitted
- To comply with legal obligations
- To protect the rights, safety, and security of RCHQ, our customers, and our platform
How We Share Information
ResearchChemHQ does not sell customer personal information.
We may share limited customer information only when necessary to operate our business, provide services, fulfill orders, comply with legal obligations, or protect our platform.
This may include sharing information with:
- Payment processors
- Shipping carriers
- Fulfillment partners
- Website hosting and technology providers
- WooCommerce, WordPress, and related website tools
- Customer support providers
- Email and communication platforms
- Analytics and fraud prevention providers
- Legal, compliance, accounting, or professional advisors
- Business or marketing service providers, where applicable
- Government, regulatory, or law enforcement authorities, when required by law
These third parties are only provided information necessary to perform their services or meet applicable legal and operational requirements.
Marketing Communications
If you sign up for emails, make a purchase, or otherwise provide your contact information, we may send you updates, promotions, product announcements, website updates, or other communications related to ResearchChemHQ.
You may opt out of promotional emails at any time by using the unsubscribe link included in marketing emails. Even after opting out of promotional messages, we may still send non-promotional communications related to your account, orders, payments, compliance, or customer support.
Security
ResearchChemHQ uses commercially reasonable safeguards to help protect customer information and maintain a secure website experience.
Our website operates through WordPress and WooCommerce, along with third-party tools and secure payment providers designed to support account access, checkout, order management, and customer communication.
However, no website, payment system, or method of electronic transmission is completely secure. We cannot guarantee absolute security. Customers are responsible for keeping their account login credentials confidential and should contact us immediately if they believe their account has been accessed without authorization.
Data Retention
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We retain customer information for as long as necessary to:
- Maintain customer accounts
- Process and document orders
- Provide support
- Meet legal, tax, accounting, and compliance obligations
- Resolve disputes
- Enforce our policies
- Prevent fraud or misuse of the platform
Retention periods may vary depending on the type of information and the purpose for which it is maintained.
Childrenโs Privacy
ResearchChemHQ.co is not intended for children or individuals under the age of 21.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a minor, we may delete that information and restrict access to the website.
Third-Party Websites and Services
Our website may contain links to third-party websites, payment platforms, shipping services, or other external services. We are not responsible for the privacy practices, security standards, or content of third-party websites or platforms.
Customers should review the privacy policies and terms of any third-party services they use.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of certain information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
These rights are not absolute and may be limited by legal, operational, fraud prevention, tax, compliance, or recordkeeping requirements.
To submit a privacy-related request, contact us at support@researchchemhq.co.
We may need to verify your identity before fulfilling a request.
California and Other State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
ResearchChemHQ does not sell customer personal information. We may disclose information to service providers, vendors, and partners as necessary to operate our website, process orders, provide services, communicate with customers, prevent fraud, and comply with legal obligations.
International Users
ResearchChemHQ primarily serves customers in the United States. If you access our website from outside the United States, you understand that your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.
By using our website, you consent to the transfer and processing of your information as described in this Privacy Policy.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee โperfect security.โ In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:
RCHQ LLC
272 Calhoun Station Parkway
Suite C PMB 1248
Madison, MS 39110
Email: support@researchchemhq.co
Phone: 855-490-PEPS (7377)
